Company: Lapeer County 911
Location: Lapeer, MI, USA
Employment Type: Full-Time
Salary: $21.24 to start ($44,179.20 annually), Step 1: $22.73 one year anniversary ($47,278.40 annually), Step 2: $24.51 two year anniversary ($50,980.80 annually), Step 3: $26.28 three year anniversary ($54,662.40 annually), Step 4: $28.19 four year anniversary ($58,635.20 annually). Annual cost of living increases.
About Us:
Lapeer County 911 is dedicated to providing prompt, courteous, and professional service to the community. We are committed to ensuring the safety and well-being of our residents and visitors. Join us and become part of the thin yellow line, making a difference every day.
Job Description:
We are looking for a 911 Dispatcher to join our team. The successful candidate will be responsible for handling emergency calls, dispatching appropriate emergency services, and providing vital information to responders.
Key Responsibilities:
- Answer emergency and non-emergency calls
- Dispatch emergency services including police, fire, and medical units
- Provide critical information to responders
- Monitor and manage multiple communication channels
- Maintain detailed records of all calls and dispatches
Qualifications:
- High School Diploma or equivalent
- Ability to pass pre-employment testing, drug screen, physical, psychological evaluation, and background check
- Open availability including nights, weekends, and holidays
- Strong verbal and written communication skills
- Customer service experience preferred
Skills and Competencies:
- Strong verbal and written communication skills
- Ability to work in a fast-paced, stressful environment while adapting to changing priorities
- Ability to listen to multiple sources of information at once through selective listening
- Ability to read and interpret mapping
- Strong customer service skills
Education and Experience:
- High School Diploma or equivalent
- Relevant experience in customer service or emergency dispatching is preferred
Benefits:
- Paid on-the-job training
- Overtime, holiday pay (2.5x, 3x)
- Pension
- Medical, dental, and vision insurance
- Paid time off
How to Apply:
Interested candidates should submit their resume and cover letter to careers@lapeercounty911.org with the subject line "911 Dispatcher Application – [Your Name]." Applications will be accepted until the position is filled.
For full job description and application instructions, visit our website: www.lapeercounty911.org/careers