911 Dispatcher

Posted On: 08/07/2024
Company: Lapeer 911

Company: Lapeer County 911
Location: Lapeer, MI, USA
Employment Type: Full-Time
Salary: $21.24 to start ($44,179.20 annually), Step 1: $22.73 one year anniversary ($47,278.40 annually), Step 2: $24.51 two year anniversary ($50,980.80 annually), Step 3: $26.28 three year anniversary ($54,662.40 annually), Step 4: $28.19 four year anniversary ($58,635.20 annually). Annual cost of living increases.

About Us:

Lapeer County 911 is dedicated to providing prompt, courteous, and professional service to the community. We are committed to ensuring the safety and well-being of our residents and visitors. Join us and become part of the thin yellow line, making a difference every day.

Job Description:

We are looking for a 911 Dispatcher to join our team. The successful candidate will be responsible for handling emergency calls, dispatching appropriate emergency services, and providing vital information to responders.

Key Responsibilities:

  • Answer emergency and non-emergency calls
  • Dispatch emergency services including police, fire, and medical units
  • Provide critical information to responders
  • Monitor and manage multiple communication channels
  • Maintain detailed records of all calls and dispatches

Qualifications:

  • High School Diploma or equivalent
  • Ability to pass pre-employment testing, drug screen, physical, psychological evaluation, and background check
  • Open availability including nights, weekends, and holidays
  • Strong verbal and written communication skills
  • Customer service experience preferred

Skills and Competencies:

  • Strong verbal and written communication skills
  • Ability to work in a fast-paced, stressful environment while adapting to changing priorities
  • Ability to listen to multiple sources of information at once through selective listening
  • Ability to read and interpret mapping
  • Strong customer service skills

Education and Experience:

  • High School Diploma or equivalent
  • Relevant experience in customer service or emergency dispatching is preferred

Benefits:

  • Paid on-the-job training
  • Overtime, holiday pay (2.5x, 3x)
  • Pension
  • Medical, dental, and vision insurance
  • Paid time off

How to Apply:

Interested candidates should submit their resume and cover letter to careers@lapeercounty911.org with the subject line "911 Dispatcher Application – [Your Name]." Applications will be accepted until the position is filled.

For full job description and application instructions, visit our website: www.lapeercounty911.org/careers


Application Deadline: